About Us
Our support team is 100% based in the USA.
About Quality Counts
At Quality Counts, Inc., we are committed to delivering reliable, efficient, and compliant employment screening solutions to businesses nationwide. Founded in 2003 by Jennifer Deerman, we pride ourselves on building strong partnerships, delivering exceptional service, and maintaining the highest standards of accuracy and compliance.
We are dedicated to fairness and respect in every interaction with candidates and consumers. We take pride in maintaining one of the lowest FCRA dispute rates in the industry, treating every candidate and dispute with the same care and attention as we do our customers. Whether it’s resolving disputes or helping candidates find answers about their records, we approach every situation with a commitment to transparency and support.
Meet our leadership team
Meet the leadership team at Quality Counts.
Jennifer Deerman founded Quality Counts, Inc. with a vision to deliver top-tier employment screening solutions to businesses across the nation. With over 25 years of experience in the background screening industry, Jennifer is obsessed with providing exceptional service to her customers and takes immense pride in building lasting relationships that drive customer retention
Derrick Magnotta first joined Quality Counts in 2017 and now serves as its COO, overseeing business processes, customer solutions, technology, supply chain, and customer service. Before taking on this role at Quality Counts, Derrick led a technology startup, driving innovative product development and business growth.
She manages our research and support teams with precision and is laser-focused on delivering exceptional customer support, fostering strong client relationships, optimizing workflows, and managing vendor partnerships. Janie is a background screening expert, having worked her way up from a criminal researcher to a team lead and now a key member of the management team.
Frank Long
Senior Director of Risk Management, Elwood Staffing
Our Values
Our Commitment to Clients
We believe our relationships with our partners are our most valuable asset. Our core values include:
Honesty, Transparency, and Accessibility: Direct access to our customer service and executive teams.
Client-Centric Solutions: Tailored service packages designed to meet unique client needs.
No-Obligation Contracts: Our service agreements have no minimum purchase or long-term commitments.
Speed and Accuracy: Turnaround times for most services are under 24 to 48 hours.
Adverse Action Support: Assistance with compliance-driven Adverse Action processes and dispute resolution.
Fully U.S.-Based Team
While others spread their operations across continents, creating disconnects between support and service teams, we keep everything under one roof—right here in the United States. This allows for tight integration, collaboration, and a level of customer support that’s unmatched in the industry.
Get Your Custom Quote Today
Ready to experience faster, more reliable background screening services?